Return & Refund
Return Method
No worries if you're not completely satisfied with the items you received. Returns are accepted within 7 days of delivery.
- Customer provides return shipping
- 15% restocking fee
Please send us an email first, and we will respond within 48 hours with our return address.
Please include the following information in your email: your name, order number, and the reason for your return.
Place the item or items in their original packaging.
Deliver the parcel to the local courier.
Upon receiving your shipment, we will promptly process an exchange or credit your account in accordance with the return terms. The processing time for refunds depends on your bank.
1. Merchandise must be received within 30 days.
2.Returned items must be in unused condition and in their original packaging. We do not accept returned items that have been worn, damaged, altered, or cleansed.
We do not take returned items sent back to you directly without first contacting us.
You are responsible for return shipping costs if you wish to return an item due to a personal preference.
Exchange Method
- Customer provides return shipping
- 15% restocking fee
We accept exchange within 30 days of delivery.
Please contact us first, and we will respond within 24 hours with our return address.
Please include the following information in your email: your name, order number, and the reason for the exchange.
Place the item or items in their original packaging.
Deliver the parcel to the local courier.
Upon receipt of your shipment, we will expeditiously process an exchange in accordance with the item's conditions.
1. Merchandise must be received within 30 days.
The exchanged item must be in unused condition and in its original packaging. We do not accept returned items that have been worn, damaged, altered, or cleansed.
We do not take returned items sent back to you directly without first contacting us.
If you require an exchange due to a personal preference, you are accountable for the return shipping costs.
2.If the item is defective in quality, a free replacement will be provided.
If you have any further questions, please do not hesitate to contact us.
You can always contact us for any return question at mintcute-team@outlook.com
Final sale and non-returnable categories
Beauty
Bodysuits
Face masks
Intimates/Lingerie
Jewelry
Swimwear
Openpack Wholesale Orders